FAQ's

Our Quality
At SoHot Swimwear the final goal is to make sure you are happy with your purchase, and one of the best ways to achieve this goal is by awarding you with upscale products at undeniable prices. Proudly, our clothing is made with the highest standards of confection and best quality inspections in the market. In SoHot Swimwear you will find that we only use quality fabrics and threads. Also, our technical support pays special attention to detail and workmanship during the manufacture of our products. So, Wonder why our products and prices are the best?
If for any reason you are not satisfied with your purchase, return it in new condition and we will be happy to exchange it- or provide you a store credit. Please, never hesitate to contact us; your satisfaction is our number one priority.

Shipping Policy
All of our orders will be processed within 48 hours. With cooperation with logistic companies, we could ship all of our packages in real time to anywhere worldwide. If an item is out of stock, it generally ships between 12-25 days from date of order.

Under our STANDARD INTERNATIONAL SHIPPING-POLICY, all of our products will be shipped by air mail. Normally it will take 12 to 25 business days for the package to arrive by air mail. If you live in the United States, we will ship U.S.P.S.  priority mail. We will contact you and provide you the tracking no. once the package shipped out. We can update the shipping status for you as you request.  When we provide you a tracking number, it can be tracked at www.usps.com. 

Meanwhile, if you need the item urgently, at your cost, we also can provide Express Couriers (FedEx, DHL, USPS, UPS and TNT), Air Freight, Ocean Freight, EMS, and Postal Parcel. The shipping transit usually takes 1-2 business days.

About Returns & Terms
We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

1. How to deal with a defective item?
    We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
    First: If the item is defective, please notify us within 3 days of delivery.
    Second: All items must be returned in their original condition and with all original packaging and tags, in order to qualify for a exchange. 

2. Can I return and exchange an item?

    Yes, please return the item to: SoHot Swimwear Exchanges, 716 NE 7th Street, Fort Lauderdale, Florida,  33304.  We offer the option to exchange your order, if the item(s) are unworn, undamaged, and within the 10 day window of delivery. We do not offer store credit on exchanges, and you must use the full value of your credit at the time. Once received we will inspect that the product is not damaged or worn. If unworn and undamaged, we will ship the new product as soon as possible. Please email us at sohotswimwear@gmail.com and notify us of your exchange/return.. 

Do the bikinis come in differen sizes?

Currently, we have sizes as Small, Medium, Large for some of our suits. However, most of our items are "one size fits most" and only come in one size. All sizes available will be displayed on the product page with appropriate sizing charts.

How do all the sizes vary from S, M, to L?
Take a look at the item's page for size measurements. These measurements are general guidelines for fitting. Fit will vary depending on personal preference such as how tight/loose, exposure/coverage, etc. Email us for more info on sizing for your size and body type.
Are alterations offered on the swimsuits?
No, regretfully not. The swimsuits were manufactured for better quality and faster order fulfillment so they are all pre-made and therefore cannot be altered.

Do you offer baby or children swimsuits?
Not at this moment. Hopefully in the future we will be able to offer those sizes, but currently only women's sizes XS-XXL are available.

PRIVACY POLICY
We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

1. What Personal Information Do We Collect?
Information You Provide. We receive and store information you enter. For example, when you buy a swimsuit, or when you supply information such as your email address. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you.

2. How Do We Use Your Information?
* Special Offers. We may send you special offers form time to time, unless you choose to "opt-out" of receiving such offers. We will not sell your email address or other information to any other company.
* Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

3. How Do We Protect the Security of Your Information?
* We work with Paypal to process orders and payment information. All transactions are done on PayPal's secure site. Their Privacy Policy can be viewed here.

4. Your Choice: Opt-in or Opt-out.
*It is your choice whether to receive emails or special offers from us. If you would like to opt please reply to an email offer with the word "unsubscribe" in the subject line.

5. Children
* We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

6. Other Websites
* Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online privacy Alliance (www.privacyalliance.org).
Size it Up
After determining the type of swimwear to purchase, you will need to find you measurements because, as there are varied designs and sizes of swimwear, one size clearly will not fit all.

Start by measuring your bust size. Make sure to measure around the fullest part of your bust and round up the measurements to the nearest whole number, say 36 inches for a 35-1/2 inch measurement.

Measure your waist by bending to one side and taking note of the natural point at which an angle is made. Put your index finger in this area, stand straight and wound the tape measure around your waist at the level of your finger. Keep the tape measure snug and round off the measurement to the nearest whole number.
Measure your hips by placing the tape measure just below the widest point in your hips, usually right under the hip bone.
Now, depending on your measurements, you will find that swimwear come in different sizes. You won't have to worry anymore because there are resources to help you find your fit based on your measurements. If you find your measurements to be in-between sizes, you will have to go for the larger size if you intend to use the swimwear more for fashion or fitness and smaller if you intend to compete in it.
Other considerations such as cost and quality will soon follow for, after all, the swimwear is not only appropriate attire for water related activities but is more importantly the reflection of the person's character and personality.

SHOULD I MIX AND MATCH DIFFERENT PATTERNS WITHIN YOUR COLLECTION?
Yes! Mostly of our products are designed to complement each other. For more information about these products you can visit our Mix and Match category. So, yes, please do mix and match, get creative, and have fun with our suites and patterns.

MAILING CATALOGS?
We offer our apologies, but we do not currently offer any mailing catalogs. All of our products can be viewed online. For more product information and to receive special offers and updates, you can sign up for our newsletter. To sign up for our weekly newsletter.

DO YOU SHIP INTERNATIONALLY?
Yes, we do! We love to send our products to you. Does not matter where you are! For more information on special shipping, including methods and pricing go to the checkout page.

How to Take Care of you Swimsuit
1. If the swimwear is under the blazing sun for quite a long time, or soak in the water which contains chlorine, the color and flexibility of the swimwear will be damaged, so before entering the sea, please clean the swimwear with clean water, and then absorb the water with a big towel.
2. Do not clean the swimwear with washing powder and bleaching powder, and also do not iron/press the swimwear.
3. Avoid putting the wet swimwear in a non ventilated place for a long time (plastic bag or the back trunk of the car)
4. The material and color of the swimwear will be damaged if stained by the suntan oil or cosmetics. After use the swimwear should be perfectly cleaned.
5. Avoid sliding or scrubbing on the rough surfaces of the beach or pool, this way prevents damage of the swimsuit fiber.
6. If the bathing suit is made with metallic or stone materials, make sure it dries in a short period of time to avoid rusting on the fabrics.
What is Scrunch Bottom?
Think of Scrunch Bottom as a bra for your butt. It is an innovative design that helps lift and contour the bikini to your skin.
With other bikini bottoms, the weight of the water will pull the bottoms down resulting in a saggy look. The scrunch butt fixes this problem by contouring an giving you a nice curve to look good in and out of the water.
What is Swimwear Lining? Can I wear my bikini in the water without damaging it?. They are lingerie inspired, yet designed to outlast days at the beach. These are not your grandma's bikini (we still love you grandma!).
Most of our bikinis come with a Swimwear Lining which adds an extra layer of protection and thickness inside the bikini.
The tops will come fully lined in most cases unless noted otherwise. The bottoms are half lined by design. The rear of the bottoms are generally not lined to accommodate a more flattering scrunch butt design.
What is Swimwear Padding?
The swimwear padding is set of custom pads designed to fit the tops of your bikini. These pads are removable and interchangeable. They provide extra support and thickness to the bikini tops.